#CMGRHANGOUT PRESENTS: Managing community conflicts & controversies

cmgrhang-conflict

This Halloween episode of CMGRHangout is scary. Not “spooky”, not “creepy”, but downright “oh you did not just insult my favorite President” SCARY. Conflict is difficult for every person on this planet, and as community managers our instinct is often to squash it before it starts. On this panel, we talked about why you want to encourage healthy controversy and how to define boundaries and prevent it getting it out of hand. We also talk about why community members do better with controversy sometimes, and how it affects their trust in each other and your brand.

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#CMGRHANGOUT PRESENTS: Transitioning into a community career

cmgrhang-career

Today I joined some of the fantastic #CMGRHangout community to share my experiences and advice for starting a career in community management. It was the first time I’d been on a video panel with this many people, and despite stumbling over myself a lot I think I got to make some solid points on the parts important to me–especially for the last discussion question! There’s probably a blog post in there waiting to be written…

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Hotlink Followup – Allowing Certain Sites To Use Your Images

image by MegaMortFan on Funnyjunk.com

Last month, I explained how hotlinking works and why it’s essentially stealing. I also explained webservers and configuring Nginx webservers to refuse hotlinking requests. It’s a wonderful, powerful little change! But sometimes for the sake of your readers or SEO purposes, you want to allow sites to use images straight from your server—like so:

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MySQL + Password Errors = Even Google Can’t Help

PICUNRELATED

I hate getting authentication errors in general. At the worst, authentication errors return as a “wrong password!” popup, becoming a catchall for “I don’t know the error, the server just didn’t like me.” At best, you have ruled out typos, permissions, or just plain “being wrong” and begin the onerous task of sifting through millions of tech forum and stackoverflow questions from people who haven’t ruled out user error, hoping to find the one post from a person whose error code and situation matches yours–and contains a solution.

Here’s hoping my solution helps someone, too.

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Blaugust Update: What I’m Learning About Myself

blaugust_450

This is the home stretch! The final week of Blaugust begins tomorrow and I’m…well, I’m behind. Not far, mind you! This post actually puts me just one entry short of being current. Still, last night while very pointedly NOT writing a post, I relaxed in bed and reflected on why I was OK with being in bed and not writing. And you, are you feeling the same way? Because I’ve learned that…

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